FAQS


The mission at Susan Gordon is to create and curate products that are modern, feminine, and refined.If you have any questions, comments, or concerns please feel free to contact us by filling out a form on the contact page or by sending an email to info@susangordonpottery.com.

Orders & Shipping

Absolutely! Use code “LOCALPICKUP” at checkout for free shipping. This will tell us you would like to pick up from our studio. Our hours are Wednesday, Thursday and Friday 10-5, and Saturday, 11-4.

Free shipping is applied to orders over $150.00 that is shipping to a single destination. If multiple items are ordered and qualify for free shipping and multiple destinations are desired, a shipping charge for the additional destinations will incur. Please email us prior to checkout, and we will be happy to assist. info@susangordonpottery.com 


Yes, we can accommodate a rush on an order on a case by case basis. Please email us to inquire at info@susangordonpottery.com. After our initial conversation, we will set up a custom listing for you.

Product-Based Questions

We recommend hand-washing for all of our items, as that will prolong the longevity of your handmade item. Items that have gold-luster are not dishwasher or microwave safe.

Yes! All of our tableware and serveware are finished with glazes that are lead-free and non-toxic.

Yes! Our work is made of stoneware clay. It is very durable and is great for baking. It can go from the refrigerator to the oven. Simply wait to preheat the oven, and let the dish heat up slowly as the oven preheats.

General Questions

Due to the high-demand of our products, we have discontinued bridal registries. However, we are excited to announce we now have a wishlist feature! Add your favorite products to your wishlist and share that with your friends and family members! Tip: look in the bottom right corner and click on the heart. Alternatively, you can click here to be taken to the wishlist portal.

We have a selection of handcrafted jewelry available for purchase to approved retailers on Faire. Products sold on our website are not for resale. We reserve the right to refuse any sale. Please reach out to wholesale@susangordonpottery.com to join our list of retailers, and for any questions you have regarding our wholesale policies.

Take a look at our bowl size guide.