Privacy policy

Last updated: [2.25.2025]

This Privacy Policy describes how Susan Gordon Pottery (referred to as either "the Company," "We," "Us," or "Our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from susangordonpottery.com or otherwise communicate with us. For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for any third party's policies or practices.

Consent to Receive SMS Messages

By signing up for our SMS program, you expressly provide written consent to receive recurring automated marketing and promotional text messages from Susan Gordon Pottery at the phone number provided. These messages may include cart reminders, back-in-stock alerts, promotional offers, order updates, and other relevant notifications. You confirm that you are the account holder or have permission from the account holder to enroll.

  • Message frequency varies, but you will receive no more than 4 messages per week. Transactional messages (e.g., order updates) may still be sent if applicable.

  • Consent is not a condition of purchase.

  • Message and data rates may apply, depending on your carrier’s plan.

Opting Out

You may opt out of receiving SMS messages at any time:

  • Reply STOP to cancel. This will immediately unsubscribe you from all marketing SMS messages. You may still receive important transactional messages (such as order confirmations or shipping updates) if applicable.

  • You may receive a final confirmation message confirming your opt-out request.

Alternatively, you can email us at info@susangordonpottery.com or call us at 205-968-1096 to request removal from our SMS program.

Data Usage & Privacy

  • The information collected for SMS communication (e.g., your phone number) will only be used to provide updates, promotions, and other communications via SMS.

  • Your SMS-related data will not be sold, shared, or rented to third parties for unrelated marketing.

  • SMS communications are delivered via third-party service providers and mobile carriers, and we are not responsible for any message delays or failures caused by these providers.

Fees and Carrier Liability

  • Standard message and data rates may apply as determined by your mobile carrier.

  • Carriers are not liable for delayed or undelivered messages.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us:

Susan Gordon Pottery
1910 28th Ave S, Suite 108
Birmingham, AL 35209, United States
Phone: 205-968-1096
Email: info@susangordonpottery.com